Terms & Conditions

Conditions of quotation

By placing an order and accepting our quotation you are acknowledging and confirming that you accept and will comply with the full terms and conditions of Decor Blinds Australia.

• All goods supplied by Decor Blinds are manufactured to order and cannot be re-sold, as we do not have stock items. Cancellation of orders and changes will not be permitted outside of the Australian Competition and Consumer Commission legislation.
• Acceptance of our quotation will occur by payment of the initial payment or by issue of a purchase order. Orders will not be processed until confirmed receipt of the initial payment or purchase order is received by Decor Blinds Australia.
• Quotations are valid for 30 days.
• Openings smaller than one (1) square metre will incur a surcharge of one (1) full square metre if the total order is under five (5) square metres.
• The customer is advised to check that the colour, finish, shutter layout and fit, blade size and cord control positioning set out on the quotation are correct.
• A sample for non-standard paint colours must be supplied by the customer before an order can be accepted and processed for manufacture.
• Only goods and products itemised in the quotation will be supplied. Any additional products not listed on the quotation, but now required, will be treated as a new order and paid for separately on supply. Final payment for the original order cannot be delayed whilst awaiting supply of the additional order.
• All quotations are subject to check measure and price review by Head Office.
• It is the client’s responsibility to provide adequate structure to secure all blinds.
• The client is responsible for the removal of all existing window coverings, tracks and blinds unless charged for in the quotation.
• We accept no responsibility for a client’s windows, floors or building being out of square.
• Quotations do not cover scaffold or height access equipment; this is to be supplied by others.
• All goods remain the property of Decor Blinds Australia Pty Ltd and ownership of goods will not pass to the client until payment is made in full. The warranty will not come into effect until full payment as per the invoice or quotation has been made.
• All effort will be made to deliver and install goods and complete this contract in the estimated time, however the company cannot be held responsible for delays due to circumstances beyond its control.
• The information contained or referred to in the quotation documents is confidential and must not be disclosed or released for any other use or purpose.

Placing an order and payments

Payment is taken in three instalments:

• The initial payment can be made by advising our offices of your credit card details (surcharges apply) by phoning (07) 3716 7766, by mailing a cheque to PO Box 3306, Darra QLD 4076, or by paying direct at any of our offices or showrooms. No order can proceed until payment is received by Decor Blinds Australia Pty Ltd.
• You will be contacted by our Customer Service Department to arrange the 60% payment and your installation date.
• If the goods are unable to be fitted on completion of manufacture and require storage, the second payment of 60% of the total will be required.
• We accept Visa, MasterCard, American Express, EFTPOS, cheque or cash. Surcharges apply for credit card payments.
• Decor Blinds Australia Pty Ltd shall be at liberty in its absolute discretion to charge interest on all overdue accounts at an annual rate of 15%, and to charge any expense incurred in collecting or attempting to collect any overdue monies.
• The customer is not entitled to defer, offset or withhold payment in whole or part for any reason unless agreed to by Decor Blinds Australia Pty Ltd in writing.

Cancellations and changes

• Changes to, or cancellation of, orders must be made in writing to Decor Blinds Australia. You may phone to notify us of a cancellation, but it must be confirmed in writing to sales@decorblinds.com.au.
• If a cancellation is requested before check measure, an administration fee of $70.00 will be incurred. The remaining balance of your initial payment will be credited to your bank account or credit card within 3 days of notification.
• Cancellation of the order after check measure will incur a minimum cost of $100 plus any material outlays.
• Decor Blinds Australia will make all attempts to action any request for changes or cancellation without charge, however if costs have been incurred you may incur charges up to the maximum value of the original order.

Installation

• When your goods are ready, our Customer Service Department will phone you to arrange payment of the second instalment, being 60% of the total value of the goods. At the same time a convenient installation date will be confirmed.
• The final 10% payment is required upon completion of installation.
• The client is responsible for the removal of all existing window coverings, tracks and blinds. If they are not removed prior to installation, extra charges will be due and payable.
• Payment may be made by credit card, cash or cheque. Surcharges apply for credit card payments.

Warranty

Full warranty terms for each product are set out on our warranties page.

• Warranty claims are valid only when full payment has been made as per the invoice or quotation.
• A call-out fee will be applicable after one (1) month from the original installation date.

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